“A New Patient Called…Help!!!” Where Do We Go From Here?
Michigan Dental Assoication
3657 Okemos RoadOkemos, MI 48864-3927
United States
Event Details
This course will teach you how to immediately differentiate your practice and develop a new patient on the first call. The following will be presented: interviewing the patient, the comprehensive exam, presenting the treatment plan, and delivering the plan. Possible treatment plans will include composites, veneers, full mouth rehabilitation, and the utilization of soft tissue laser in periodontal therapy, gummy smiles, and restorative techniques. Make the patient feel like they are the only patient that exists in your practice and watch the referrals pour in.
Learning objectives:
- Participants will learn to develop a WOW factor on the first phone call.
- Learn the skills of effectively interviewing a new patient.
- Learn the three important goals that must be developed in the first appointment.
- Learn organized systems that work.
- Develop the role of each team member in the design of a treatment plan.
- Learn how to make “patients” into “guests.”
- Get 90% acceptance of your treatment plans.
A continental breakfast and lunch will be provided.
Six (6) continuing education credits available. This course also counts toward the Certified Dental Business Professional offering six (6) credits in the Customer Service/Communication category.
Financial support provided by MDA Insurance and MDA Services.
For More Information:
About the Speaker:
Dr. Arthur Tomaro earned his DDS, along with bachelor’s and master’s degrees, from the University of Michigan. After 26 years in private practice in Grand Rapids, he relocated to Las Vegas, serving as director of clinics at the Las Vegas Institute and establishing a practice there. An expert in restorative and esthetic dentistry, he is known for his work in TMJ and complex occlusion. He also serves as a consultant, researcher, and editorial board member for leading dental organizations.