AI and the Future of Patient Relationships

Course Description:
AI might be reshaping how we work—but it doesn’t change what patients value most: connection, trust, and care. In this forward-thinking webinar, Shailesh explores how leaders can use AI to elevate their service, not erode it. Drawing on his experience in digital marketing and patient strategy, Shailesh outlines how firms can reclaim what truly matters—building relationships. This session challenges  business leaders and executives to embrace technology while keeping empathy at the center, proving that the future belongs to firms that stay human. 

Learning Objectives:
Upon completion of this webinar, participants will be able to:

• • Reposition patient service as a strategic priority, not a support function, to strengthen retention and valueShift from reactive to proactive patient engagement, improving clarity, trust, and consistency
  • Use AI and technology intentionally to reduce administrative burden while enhancing—not replacing—human connection
  • Address burnout through better engagement, shared ownership, and clear communication
  • Create consistent patient experiences that lead to stronger relationships, better reviews, and increased referrals

CE Credit:
This course counts toward the Certified Dental Business Professional program for 1 credit in the Marketing category. AGD Code = 550

Financial support provided by MDA Insurance and MDA Services.

About the Speaker:
With two decades of experience in account (client) management, agency leadership, and digital marketing, Shailesh has built his career on the belief that exceptional service is the ultimate competitive advantage. 

As a keynote speaker, Shailesh blends strategic insight with real-world experience to show organizations how to turn service into growth. His presentations are practical, relevant, and inspiring — giving audiences clear frameworks and actionable ideas they can apply immediately to improve client engagement, team alignment, and business results.