When Everything is Urgent: Leading Change Without Burning Out Your Team

Course Description:
Projects don’t only fail from scope creep, they fail from capacity creep. When everything is urgent, people default to survival mode, communication gets choppy, and change loses traction. This session helps dental leaders navigate high-speed environments without exhausting the very people they need to deliver results. April Callis-Birchmeier, PMP, CCMP, shares practical ways to reduce noise, clarify priorities, and build a steady rhythm for communication and reinforcement that keeps teams grounded. Participants will learn how to spot early signs of change fatigue, respond to concerns with confidence, and keep adoption moving—without asking teams to run on fumes.

Learning Objectives:
Upon completion of this webinar, participants will be able to:

• Recognize early signals of change fatigue and capacity overload before performance and morale slide.
• Apply simple communication practices that reduce uncertainty, cut through clutter, and keep priorities clear.
• Build a sustainable “pace and reinforcement” plan that protects energy while maintaining momentum and adoption.

CE Credit:
This course counts toward the Certified Dental Business Professional program for 1 credit in the customer service/communication category. AGD Code = 550

Financial support provided by MDA Insurance and MDA Services.

About the Speaker:
April Callis-Birchmeier is a globally recognized change management expert, bestselling author, and CEO of Springboard Consulting. Named a Global Guru in Organizational Culture from 2020 to 2025 and recipient of the 2024 Change Awards Lifetime Award, she has led transformative initiatives across healthcare, government, higher education, and corporate organizations. April is the author of READY, Set, Change! Simplify and Accelerate Organizational Change, featuring her proven READY framework. A CCMP™, PMP®, and CSP®, she is a sought-after speaker whose practical, engaging approach helps leaders build positive workplace cultures, increase change adoption, and achieve lasting organizational success.